Privacy Policy

Chip, LLC (collectively with its subsidiaries, affiliates and related entities, “Chip,” “Company,” “we,” “us,” and “our,”) respects your privacy and is committed to protecting your privacy through our compliance with this Privacy Policy (the “Policy”). This Policy should be read in conjunction with our Terms of Use, into which this Policy is incorporated by reference.

This Policy describes:

  • The types of information we collect from you or that you may provide when you visit our websites available at: https://chipdebt.com/ as well as any websites, services, and blogs directly owned by Chip (collectively, the “Website”), and our mobile application (the “Mobile App,” and together with the Website, the “Chip Technology”).
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this Policy carefully to understand our practices regarding your information and how we will treat it. If you do not agree with our policies and practices, then please do not use Chip Technology. By using Chip Technology, you agree to the terms of this Policy. This Policy may change from time to time (see below, “Changes to this Policy”). Your continued use of Chip Technology after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

What We Collect and How We Collect It

To ensure that we provide you with the best possible experience, we will store, use, and share information about you in accordance with this Policy.

Information You Provide to Us

Personal Information is any information that can be used to individually identify you from a larger group, such as data including, but not limited to, your:

  • first and last name;
  • email address;
  • telephone number;
  • date of birth;
  • loan account information (e.g., account number, name on account, type of loan, term length, etc.);
  • financial account information, including login credentials; and
  • comments or messages provided in free text boxes.

You may provide us Personal Information when you:

  • request information;
  • communicate with Chip;
  • sign up for the Mobile Application waiting list or other Website services;
  • enter any promotion that Chip sponsors;
  • create an account for Chip Technology; or
  • direct Chip to assist you in paying down loans.

The information that you provide in each case will vary. In some cases, we may ask you to create a username and password that should only be known to you. In addition, you may have the opportunity to identify loans belonging to other individuals for you to pay down through Chip Technology. If you provide any Personal Information belonging to another individual, you are responsible for attaining all necessary and requisite authorizations before sharing that Personal Information with Chip.

Automated Information Collection

In addition to the information that you provide to us, we may also collect information about you during your use of Chip Technology. We collect this information using automated tools that are detailed below. These tools may collect information about your behavior and your computer system, such as your internet address (IP Address), the pages you have viewed, and the actions you have taken while using the Chip Technology. Some of the tools we use to automatically collect information about you may include:

      Cookies. A “cookie” is a small data file transmitted from a website to your device’s hard drive. Cookies are usually defined in one of two ways, and we may use both of them:
      (1) session cookies, which do not stay on your device after you close your browser, and
      (2) persistent cookies, which remain on your device until you delete them or they expire.

Of course, if you do not wish to have cookies on your devices, you may turn them off at any time by modifying your internet browser’s settings. However, by disabling cookies on your device, you may be prohibited from full use of the Chip Technology’s features or lose access to some functionality.

  1. Google Analytics. The Chip Technology sends aggregated, non-Personal Information to Google Analytics for the purpose of providing us with the ability to conduct technical and statistical analysis on Chip Technologies’ performance. For more information on how Google Analytics supports the Chip Technologies and uses information sent from the Chip Technologies, please review Google’s privacy policy available at https://policies.google.com/technologies/partner-sites.
  2. Embedded Web Links. Links provided in our emails and, in some cases, on third-party websites may include tracking technology embedded in the link. The tracking is accomplished through a redirection system. The redirection system allows us to understand how the link is being used by email recipients. Some of these links will enable us to identify that you have personally clicked on the link and this may be attached to the Personal Information that we hold about you. This data is used to improve our service to you and to help us understand the performance of our marketing campaigns.
  3. Third-Party Websites and Services. We work with a number of marketing communications technology service providers. These service providers may use various data collection methods to improve the performance of the marketing campaigns we are contracting them to provide. The information collected can be gathered on our Chip Technology and also on the websites where our marketing communications are appearing. For example, we may collect data where our banner advertisements are displayed on third-party websites.

Your Choices and Selecting Your Privacy Preferences

We want to provide you with relevant information that you have requested.

If we provide subscription-based services, such as email newsletters, we will allow you to make choices about what information you provide at the point of information collection or at any time after you have received a communication from us while you are subscribed. Transactional or service-oriented messages are usually excluded from such preferences, as such messages are required to respond to your requests or to provide goods and services, and are not intended for the purposes of marketing.

We will not intentionally send you email newsletters and marketing emails unless you consent to receive such marketing information. After you request to receive these emails, you may opt out of them at any time by selecting the “unsubscribe” link at the bottom of each email. Please note that by opting out or unsubscribing you may affect other services you have requested we provide to you, in which email communication is a requirement of the service provided.

Any such communications you receive from us will be administered in accordance with your preferences and this Policy.

Accuracy and Access to Your Personal Information

We strive to maintain and process your Personal Information accurately. We have processes in place to maintain all of our information in accordance with relevant data governance frameworks and legal requirements. We employ technologies designed to help us maintain accuracy on input and processing.

Where we can provide you access to your Personal Information in our possession, we will always ask you for a username and password to help protect your privacy and security. We recommend that you keep your password safe, that you change it periodically, and that you do not disclose it to any other person or allow any other person to use it.

To view and change the Personal Information that you have provided to us, you can log in to your account and follow the instructions on that screen, or contact us directly for assistance.

Information of Minors

We do not intentionally seek to gather information from individuals under the age of eighteen (18). We do not target the Chip Technology to minors, and would not expect them to be engaging with our Chip Technology or services. We encourage parents and guardians to provide adequate protection measures to prevent minors from providing information unwillingly on the internet. If we are aware of any Personal Information that we have collected about minors, we will take steps to securely remove it from our systems.

How We Use Your Information

The information we gather and that you provide is collected to provide you information and the services you request, in addition to various other purposes, including, but not limited to:

  • Assisting you with items such as personalized experiences, facilitation of Chip Technology usage, and enforcement of the Terms of Use.
  • Preventing malicious activity and providing you with a secure experience.
  • Providing service and support for services you request.
  • Providing marketing communications that are effective and optimized for you.
  • Keeping you up-to-date with the latest benefits available from us.
  • Preventing unwanted messages or content.
  • Measuring the performance of our marketing programs.
  • Contacting you about promotions, services and offers that are relevant to you.

In addition, we may combine or otherwise amend the Personal Information you provide to us with data from other sources such as our customer lists, marketing lists, and information we gather from the internet.

How We Share Your Information

We do not sell or lease your information to any third party. We may disclose your Personal Information to our trusted third-party business partners in accordance with this Policy to help us manage and improve the services and Chip Technology. We work with a number of partners that help us process your requests, deliver customer service and support, send email marketing communications, and provide experiences that you have come to expect from us. We will share your Personal Information with these third parties in order to fulfill the service that they provide to us. These third-party partners are under contract to keep your Personal Information secure and not to use it for any reason other than to fulfill the service we have requested from them.

Your use of Chip Technology constitutes acceptance of Plaid’s Privacy Policy. Plaid is one of our trusted third-party service providers that facilitates the transfer of your Personal Information to and from financial institutions. In using Chip Technology, you expressly authorize and grant to Plaid the right, power, and authority to act on your behalf to access and transmit your information as reasonably necessary for Plaid to provide services to you on Chip’s behalf.

We may share certain information with financial institutions and our other partners to provide the service features that you elect to use. For example, if you provide your online login information for financial accounts to us, we may disclose that information to your financial institution or its intermediary to establish a connection between your financial account and your Chip Technology account, and thereby obtain access to your financial records. Similarly, if you provide any credit card information or bank account information to pay for services available through Chip Technology, that information will be processed by a trusted third-party, PCI-DSS compliant payment processor, such as Stripe.

In addition, we may share information relating to the details of your loan with other lenders in an effort to identify potentially better rates, terms, and other benefits for the loans that you identify to Chip.

Except as described in this Policy, we will not share your information with third parties without your notice and consent, unless it is under one of the following circumstances:

  • Responding to duly authorized information requests from law enforcement or other governmental authorities.
  • Complying with any law, regulation, subpoena, or court order.
  • Investigating and helping prevent security threats, fraud, or other malicious activity.
  • Enforcing or protecting the rights and properties of Chip or its subsidiaries.
  • Protecting the rights or personal safety of Chip’s employees.

There are circumstances where Chip may decide to buy, sell, or reorganize its business in whole or in part. Under these circumstances, it may be necessary to sell, transfer, share or receive Personal Information with prospective or actual purchasers, successors, related entities, partners and affiliates. In such circumstances, Chip will ensure your information is used in accordance with this Policy.

Third-Party Websites

This Policy does not apply to websites or other domains that are maintained or operated by third parties or our affiliates. Chip Technology may link to third-party websites and services, like Facebook, Instagram, and LinkedIn, but these links are not endorsements of these sites, and this Policy does not extend to them. Because this Policy is not enforced on these third-party websites, we encourage you to read any posted privacy policy of the third-party website before using the service or site and providing any information.

Your California Rights

Pursuant to California Civil Code Section § 1798.83, we will not disclose or share your Personal Information with third parties for the purposes of third-party marketing to you without your prior consent.

Other than as disclosed in this Policy, the Website does not track users over time and across third-party websites to provide targeted advertising. Therefore, the Website does not operate any differently when it receives Do Not Track (“DNT”) signals from your internet web browser.

For Chip Technology Users Outside of the United States

Our Website is designed for use by individuals in the United States only. We do not warrant or represent this Policy or the Website’s use of your Personal Information as it complies with the laws of any other jurisdiction. Furthermore, to provide you with our services, we may store, process, and transmit information in the United States and other locations around the world, including countries that may not have the same privacy and security laws as yours. Regardless of the country in which such information is stored, we will process your Personal Information in accordance with this Policy.

Changes to this Policy

If we make any changes to this Policy, a revised Policy will be posted on this webpage and the date of the change will be reported in the “Last Revised” block above. You can get to this page from any of our webpages by clicking on the “Privacy Policy” link (usually at the bottom of the screen).

Safeguarding the Information We Collect

We use reasonable technical, administrative, and physical safeguards in order to protect your Personal Information against accidental loss and from unauthorized access, use, alteration, and disclosure. However, we can never promise 100% security. You have a responsibility, as well, to safeguard your information through the proper use and security of any online credentials used to access your Personal Information, such as a username and password. If you believe your credentials have been compromised, please change your password. Please also notify us of any unauthorized use.

How to Contact Us

We value your opinions and welcome your feedback. To contact us about this Policy or your Personal Information, please contact us at info@chipdebt.com.